D365 F&O Maintenance and Support
Providing end-to-end maintenance and support for D365 F&O across multiple modules, ensuring smooth operations, issue resolution, and continuous improvement.
Business Context
Harvey Nash, a global provider of technology and talent solutions with over 3,000 employees across 36 locations, relies on Microsoft Dynamics 365 Finance & Operations for its core financial and operational processes.
To ensure system stability, optimize performance, and drive continuous improvement, the organization partnered with Nextgenlytics for comprehensive D365 F&O support.
Key Impact
- Improved system stability and user satisfaction
- Faster issue resolution and reduced downtime
- Optimized license utilization and operational efficiency
- Standardized reporting and process automation
Challenges
Supporting 6 ISVs and 70+ legal entities across multiple countries with diverse business needs.
Multiple 3rd party integrations with D365 F&O added complexity to operations.
Need for standardization of reports and processes across entities.
Timely issue resolution, system enhancements, and proactive maintenance.
Our Solution
- End-to-end application support across core modules including Finance, HR, Procurement, Sales, and more.
- Dedicated support teams working in a drift-based model aligned with GMT for round-the-clock coverage.
- Management of 6 ISVs and 70+ legal entities with process standardization and system optimizations.
- Azure Synapse configuration and support for analytics and management reporting.
- Regular system health checks, incident management, user support, and change management.
Our Approach
Technologies
Key Results / Outcomes
"Nextgenlytics has been a reliable partner in managing our D365 F&O environment. Their proactive approach, deep functional expertise, and commitment to service excellence have significantly improved our operational efficiency."
, IT Director, Harvey Nash
Let's Solve Your Challenges Together
Talk to our experts to learn how we can help you achieve more with D365 F&O.
